Have a quick respond to customers questions and complaints from Emails, Social Media mention, hashtags, comments, etc. all in one place
Organize your Conversations
2
Convert all incoming emails, social media mentions, hashtags and comments into tickets. Prioritize, categorize and assign tickets so you never lose track of them.
Make A Good Collaboration In Your Team
3
Collaborate among agents, and escalate a ticket to other team members from across the company to provide quick and consistent answers to your customers
Optimize your Helpdesk
4
Sociomile's reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box.
Publish Your Post Quickly And Easily 5
Schedule your posts for all your social accounts and let Sociomile publish them automatically.
Supercharge Your Customer Support
We also provide additional service so you can have the best customer support as quickly as possible
Outsource Your Digital CS & Telesales
Let us fulfill your needs of Digital Customer Care and Telesales agents, fully integrated service for your customer care on digital channels
Digital CS & Telesales Training
We can provide standardize syllabus for capability enhancement of your Digital Customer Care and telesales agents to make them be able to serve best to the customers
